Full service market research company
Arlington Research is a full-service international market research company. We help brands around the world use the power of insight to make their stories come to life, and to make the best possible decisions for their business. Based in Reading and London, B2B research, consumer research and communications and PR research is our core service offerings. However, our experience and expertise goes much further, meaning there is so much more we can help you with.
Insight to bring your story to life
Consumer and B2B market research might not sound like the most interesting topic but we disagree. At the core of every good story you have drama, human interest and topicality and market research is the perfect tool to identify and bring these ingredients to life. We believe stories are powerful things. They make us laugh, they make us cry, they change the way we think and act. Stories are potent, emotional and memorable. At Arlington Research we understand this, and alongside ensuring every piece of research we conduct stands up to scrutiny and is flawless in its design, we put stories at the heart of every piece of research we undertake. Does the research grab the imagination, paint a picture, explain what is happening? Is it interesting and does it pass the so-what test?
Asking the right questions and spending this time to understand the story you want to tell with your research is why customers return to us time and time again.
“We have completed a number of large-scale projects with Arlington Research and have been very pleased with the level of service. Flexibility, and the ability to problem-solve are among the first things I look for when choosing a service partner – Arlington has this in spades. It’s absolutely critical that a research provider understands your objectives and is willing to work with you to get what you want, overcoming obstacles or finding alternative routes where necessary.
With Arlington, I always feel that there is a way forward… no matter the challenges we come up against.”
Rob Langford, Senior Corporate Communications Manager – Europe, Kaspersky Lab
Access to 10m respondents
Across 44 countries
International market research company
Although Arlington Research has its HQ in the UK with offices in Reading and London it has a truly international reach. It has extensive experience running market research campaigns in North America, Europe, Asia, Africa and the Middle East. With access to 10 million respondents across 44 countries Arlington Research is an international market research company you can trust. All translations are conducted by native language speakers to ensure the nuances of language isn’t lost in questionnaires or results. Discover more about our international market research capabilities.Learn More
Consumer market research
The most engaging and memorable stories include people. Through consumer research, we can help you explore people’s thoughts and opinions, dreams and fears, loves and hates. By understanding these emotions and opinions you can get to know your target audience better, monitor progress, stay ahead of trends, scrutinise the competition or fuel PR and content strategies.Discover more about consumer market research
B2B market research
B2B research doesn’t need to be dull. But it so often is, because the wrong questions are asked. Whatever your research need, we can help you get the most from your research investment via high quality B2B samples, survey and questionnaire design and insightful reporting.Discover more about B2B Market Research
UK & US omnibus question research
Sometimes you just need the answer to your question quickly and cost effectively. When asking five or fewer questions, our omnibus survey service allows you to gauge the opinions of consumers and validate a story or react to a topical issue or market event.Discover more about UK & US omnibus surveys
Customer satisfaction research
High levels of customer satisfaction are critical to the success of every business. Through Customer Satisfaction Research, we can help improve your understanding of your customers’ needs, key drivers to loyalty and repeat purchase and your strengths and weaknesses as a company through your customers’ eyes .Discover more about customer satisfaction research
Your employees are the beating heart of your business. Through employee research we can help you explore your employees’ thoughts and opinions, frustrations and what makes them proud to work for your organisation.Discover more about employee research
Our research helps PR, marketing, advertising, social and communication agencies and in-house teams deliver quality data that will bring a brand’s story to life in the media or via content across a variety of channels.Discover more about PR & Communications Research
Research to fuel content strategies
We help you create imaginative PR and marketing content backed by research so you can articulate your story in a manner that your target audience will take notice.Discover more about Content Research
Industries we specialise in
- Charities and not for profit
- Financial Services
- Public Sector
- Transport and logistics
- Travel Industry
Let’s start a new project together
- Specialise in market research and in particular, PR surveys for the media
- We have a UK panel of over 130k respondents
- Access to over 44 countries internationally
- Global panel of over 10 million respondents
- Full-service market research agency
We always love to hear about a new challenge and would love to help you bring your story to life.